R K Harrison is a dynamic, forward-thinking organisation that retains traditional values of service.
Sound management, technical expertise, effective use of new technology and a willingness to move into new areas have all helped R K Harrison become the respected broker it is today. Above all, however, we believe the superior service we deliver to be the cornerstone of our success.
A Policy of Understanding
We have made 'understanding' our policy. We understand that no two clients are the same. We endeavour to understand you, your business, your clients and the complexities of your insurance requirements. We understand that specialist knowledge of international insurance markets is fundamental to a successful broking service.
We understand how to put together an insurance programme that will best protect your assets or those of your clients and we understand that our relationships with underwriters are crucial in securing the best solution for you. Above all, we understand how to deliver a service that you can rely on and others aspire to.
Treating Customers Fairly
The ‘Treating Customers Fairly’ (TCF) initiative has been developed by our regulator, the Financial Services Authority. It aims to ensure an efficient and effective insurance market and thereby help clients achieve a fair deal.
R K Harrison is committed to adopting the principles of TCF. We have agreed the following definition and ensure all staff adhere to the company’s commitment to TCF in their dealings with clients:
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Treat each client individually, taking time to understand their requirements and advise them of those factors that may affect them as a policyholder and a client of the company, not only during the period leading up to and at the time of purchasing insurance but throughout the client’s relationship with the company |
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Ensure the necessary procedures and processes are in place to enable all clients to communicate freely with the company at every level
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